I've leased cars for over 25 years (mostly BMWs) and just turned in my VW Jetta at the end of the lease term. An inspector came to my home a month ago as part of the turn-in process.
My car was 2,000 miles under the allowed mileage, like brand new with the exception of a few nicks on the edge of the driver door (well within the lease agreement's "normal wear and tear" allowance) and one tire with low tread. Not a scratch inside, not a single rattle, nothing! I always take excellent care of my cars! Yet, the inspector handed me his report which said I owed $1,000+ for repairs!
Wrong! Of course I'm disputing this but NEVER AGAIN will I lease a car from VW!
The turn-in procedure literally eliminates the dealership (VW of Asheville) from having any role in this which is also very poor business tactics - how do you build a rapport with your customer? Never again!
This reviewer shared experience about "end of lease report" and wants this business to issue a partial refund as the author lost $1000. This person is overall dissatisfied with Volkswagen Of Asheville. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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